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| Why should I buy from US Karaoke? |
There are several reasons to consider when purchasing a karaoke microphone. While it is important to consider pricing and get the best bargain, it is more important to consider microphone warranties and repair. When you buy from MagicMicUSA.com, not only do you get the best service in town and competitive pricing, but you also get help when your microphone malfunctions. We have an in house repair and technical support area, with a repair turnaround time as short as 24 hours. We try to give you the best repair service because we understand that you want your microphone back with you as soon as possible.
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| Why is the OnStage priced higher than other Magic Sing karaoke microphones? |
The Magic Sing OnStage is a higher end karaoke microphone with many different features that other Magic Sing karaoke microphones do not have. For example, some of the features that make it a little more pricy are its capabilities to use a recording pack, which looks just like a song chip, and record about 50 minutes of your own songs (you singing). Once recorded, these songs can be transferred with a USB cable to your computer hard drive and later make a CD of your own songs. The OnStage has different scoring features for Professional singers as well as amateurs and can, with its live video input function, use a video camera or DVD player and allow you to change the background on the TV while you sing.
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| Which Enter-tech Magic Sing is best for me or my family members? |
It is very important to explore your options when buying a Magic Sing. Whether you are buying for the first time, as a gift or for yourself it is important to keep in mind what features will be the ones that you use the most. If you are only gonna sing and do not need or want to record yourself singing you should purchase the regular Magic Sing. If you are interested in recording your own singing, changing the background creatively while you sing, and will definitely use the several scoring options, it is best to purchase the OnStage.
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| What is the recording pack used for? |
The recording pack is the size of a regular Magic Sing song chip and is used for the ED-8000 or Magic Sing OnStage only. The recording pack will not work on other microphones. It is used to record yourself singing on the Magic Sing OnStage or ED-8000, and should not be mistaken as having capabilities of downloading songs from the internet. This is not currently available with any Enter-tech microphone.
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| What does video input mean? |
Video input in a karaoke microphone means that you have the ability to change the background on the TV while you sing. The Magic Sing comes with pre-programmed backgrounds of mountains, flowers, etc.
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| How do I know if my microphone has video input? |
: You can usually tell if your microphone has video input by checking the original RCA cable that came with the microphone. If the microphone has 2 yellow RCA jacks instead of 1, it has video input.
2 Yellow RCA Jacks = Video input
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| How do I know what type of RCA cable my Magic Sing needs? |
Although it is very important to know the general model of the microphone, most dealers/shops do not always go by the model name when it comes to selling RCA cables. Some good ways to figure out what type of cable you need is by describing what your original cable looks like, i.e. number of pins, 6 or 7 pins, yellow RCA jacks, 1or 2, year of purchase and color of the microphone. All of these are factors that determine what cable you need to purchase for the Magic Sing.
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| What type of AC adaptor should I purchase for my Magic Sing? |
There used to be a couple different types of adaptors that you could use on the Magic Sing, some were bigger and heavier than others. Currently however, Enter-tech has manufactured one universal microphone AC adaptor 8V. It is light, 8V and can be used in the USA as well as overseas because the current adapts. So if you are traveling to Europe or somewhere else you can still use it over there.
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| What type of song chips do I need to buy for my Magic Sing? |
Just like picking an RCA cable, picking out song chips is very similar. You should know 2 things when picking out song chips, the color of the microphone and the number of slots (spaces) in the back the microphone has for song chips. For example, if your microphone is black and has 3 spaces for song chips, you would ask for the black song chips. If your microphone is silver, pearl, gold, or black with 4 slots, then they all use the small silver song chips.
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| How do I know how many chips my microphone can hold? |
Newer microphones can typically hold 4 song chips in the back, aside from the built in chip inside the memory. However, there are the older black microphones that carry 2 or 3 song chips in the back.
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| Are there places where I can purchase song chips for my Black microphone with 2 slots? |
Currently the majority of dealers/shops only carry song chips for the 3 slot black microphone and for the microphones with 4 slots. It is possible to locate a dealer who carries song chips for the 2 slot black microphone but very unlikely in the US.
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| How long is the manufacturer warranty on the Magic Sing? |
The manufacturer warranty is good for a year from the purchase of the microphone, and valid only when presenting original sales receipt.
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| What is not covered by the 1 year warranty? |
The majority of electrical malfunctions are covered under the 1 year warranty, with the exception of the following things:
1. Tampering with the microphone (opening the microphone and trying to repair yourself or by a non-authorized Enter-tech repair center).
2. Battery leakage or explosion of batteries
3. Water damage
4. Physical or cosmetic damage includes and not limited to dropping the microphone, throwing the microphone or severing any of the wires because of misuse.
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| How do I get my warranty honored if I bought the microphone outside of the country or from someone that is not US Karaoke? |
Whether you bought the Magic Sing from us or in the Philippines we try our best to help you out. We do however reserve the right to refuse service to anyone. What you can do is go to our customer service area on our website and download the SRO (Service Repair Order) form, include your original sales receipt (no copies will be accepted) and send a $15 money order to cover shipping. If you do not send all of the above items as specified you will be charged or your service will be delayed.
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| How long does it take for my microphone to be repaired if it was not bought from US Karaoke? |
We have several different models of microphones and parts available in our service center, but we do not necessarily carry all parts. If we do not carry the parts for your microphone the microphone will be mailed to Korea for service and will not return to you for another 90 days. Please call before sending any repair service item.
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| What options do I have for shipping ? |
We offer several shipping options via UPS. You must pay for ground shipping to any state as well as shipping outside of the US like Canada or Mexico.
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| How do I become a dealer or reseller for US Karaoke? |
: It is easy to become a dealer or reseller. All you need to do is pick up the phone and call us at
908.370.6545. Our wholesale manager would be happy to work out pricing and a plan to help you start your business today.
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| Where are the song lists for the song chips you carry? |
You can see all our song lists by going to our main page and clicking on an icon at the upper left hand corner that says “Song Chips ”. It will take you to another page that has a listing of the song chips that we carry. Please click on the chip whose song list you would like to view.
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| How can I get an RMA and what is your policy on returns? |
To get an RMA number you need to fill up the Support Ticket Form from the MagicMicUSA.com website or by simply clicking here. Once the RMA is obtained the item must be in mint conditions and come in its original packaging or you will not be refunded. Once you have passed 14 from the date of purchase of the product you will not be refunded. The products are non-refundable after 14 days. Any returned items will be subject to a 15% restocking fee + plus the cost of shipping. Hence, you will be refunded the total cost minus 15% restocking fee and shipping. Please call 908.370.6545 before returning anything.
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